Privacy policy

This privacy policy contains information about what information we collect from the users of our website and what we use this information for.

At Klinikk A, we aim to treat all personal data with respect and care. Based on functionality and user experience, we collect information from you who visit our website. We use this information to optimize the content of our website, look at usage patterns and customize targeted advertising. To do this, we use cookies, which you can read more about below.

Information cookies

Klinikk A makes use of cookies, also called cookies. By using our website, you agree that we can set these in your browser.

Cookies are a standard Internet technology that most websites use. A cookie is placed in your browser's internal memory, which allows us to better understand how you use the website. In the long term, we use this knowledge to offer you a better experience the next time you visit the website.

Most newer browsers, such as Chrome, Firefox, Safari, Opera, Internet Explorer etc, are set to accept cookies automatically. If you do not wish to accept cookies, you must choose to change the settings in your browser. Please note that this setting may mean that many websites will not function optimally.

Website owner and contact details

KLINIKK A AS
Enebakkveien 150
0680 Oslo, Norway
Org. no. 926 594 338

Phone: 22 38 20 20
E-mail: post@klinikk-a.no

On our website we use the following cookies for the stated purposes:

Source: Google Analytics
Purpose: Collect information about how visitors use the website. We use this information to create reports that are further used to improve the website. The cookies anonymize all information. This means that the information only says something about the number of visitors to the website, where they come from and which pages they visit.
Google cookies: __utma, __utmb, __utmc, __utmt, __utmv, __utmz, _ga, _gat, _gid.
Read more about the different ones and their function at Google.

Source: Facebook
Purpose: Collect information about visitors to personalize marketing on Facebook.
Cookies: c_user, datr, fr, m_pixel_ratio, pl, sb, spin, xs.
Read more about their handling of privacy.

Contact form

When you fill in our contact forms; "appointment booking" or "consultation", this information goes to our CRM system and our own patient record system. Here we request information such as name, e-mail, date of birth and telephone number. We need this information in order to be able to process the inquiry, and it will be stored for as long as it is relevant for us to retain it. We strive not to keep your details longer than necessary and follow strict guidelines for privacy and GDPR.

Website statistics

In order to optimize and further develop our website, we collect necessary information about your visit to klinikk-a.no. This includes information about which browser you use, as well as your operating system, screen size, device and the duration of your visit. This information is stored by third parties such as Google Analytics, and will be stored there for the period specified by these services. The information is only used for internal review in connection with the optimization of the website, and it is not shared with third parties.

Each visit to our website will also be logged on our data processor's servers and will contain information about IP address, browsers, operating systems, usage/navigation etc. We use this information for troubleshooting and rectifying any deviations and do not share it with any third parties. The log files are deleted after 1 year.

Marketing and sales

We have placed cookies from, among others, Facebook and Google on our website, and use these to customize digital ads. This may mean that you will see specific offers aimed at you after visiting our website based on aggregated data from your visitor statistics. We have a cooperation agreement with the marketing company Idekompaniet, which has access to our Facebook and Google accounts in order to perform digital advertising on behalf of Klinikk A.

Email communication

All emails sent to post@klinikk-a.no are stored in our email system. The correspondence is stored as long as there is a purpose related to the customer relationship or inquiry. All e-mail information is only handled internally at Klinikk A, and is not shared with any third parties.

Personal information

In connection with customer relationships, we are required to collect information such as name, telephone number, e-mail and any other necessary information. We only use this information to process your customer relationship and it is stored in our CMS system, as well as our own patient record system.

We will retain the information you provide for as long as it is necessary to perform the service in question or to process the request. You have the right to access, correct and delete data we have stored about you. You have the right to complain to Danish Data Protection Agency if the personal data is processed in violation of the rules.

Responsible data processor

The general manager of Klinikk A is at all times responsible for the processing of personal data collected. He/she is responsible for ensuring that internal controls are implemented with regard to the processing of personal data, and that any deviations from applicable guidelines and legislation are reported and corrected.

We strive at all times to comply with applicable privacy regulations.

If you have any questions, you are welcome to send an e-mail or call us at 22 38 20 20.